Global MSC Security has announced that the Cornwall Fire & Rescue Service has won the 2018 Gordon McLanaghan Award. The accolade is presented annually in memory of Bristol City Council CCTV and Emergency Control Room Manager Gordon McLanaghan, recognising those who have gone above and beyond, to achieve a technical security solution.

The Cornwall Fire & Rescue Service Critical Control Centre (CCC) in Tolvaddon is staffed 24 hours a day, seven days a week, by staff who are trained in handling 999 calls for the Fire Service. In addition, all members of staff are Security Industry Authority (SIA) qualified CCTV operators, and manage out of hours calls on behalf of Cornwall Council. Since January 2016, the CCC has been actively monitoring 114 CCTV cameras across 11 towns.

The camera footage enables CCC staff to provide on-going narrative during incidents via direct radio link. In addition, to the direct radio link, staff have direct Airwave radio contact with police officers on the ground, which has proven to be an invaluable asset to support the use of CCTV monitoring. Today, not only are police able to request CCTV monitoring of incidents, but CCC staff are also able to alert police officers of developing situations, often before they have been reported through traditional routes.


fire team accept award


Kevin Thomas of Cornwall Fire & Rescue being presented with the 2018 Gordon McLanaghan Award by the Lord Mayor of Bristol, Cleo Lake.


The award was presented at a charity dinner on 13th November, hosted on the eve of the by Global MSC Security Conference and Exhibition, which took place at the Bristol Hotel in Bristol. Receiving the award on behalf of Cornwall Fire and Rescue was Area Manager – Resilience, Mobilising & Service Training, Kevin Thomas and he comments: “I am proud to accept this award on behalf of the Cornwall Fire & Rescue Service, as I honestly believe that our Critical Control Centre staff have embraced a wealth of change over the last four years. Workloads have grown enormously but the benefits provided to our local communities are significant.”

Managing Director of Global MSC Security, Derek Maltby adds: “Cornwall Fire & Rescue is a truly deserving winner of the 2018 Gorden McLanaghan Award. This initiative needs to be shouted from the rooftops, so that more people in the security and CCTV business understand what collaboration can achieve.”