The European Parliament has adopted a resolution on Universal Service and emergency number 112. After several months of debate, MEPs agreed on a set of actions to raise citizens' awareness of 112 and improve its functioning.
Created in 1991, the European emergency number functions in all EU Members States. Unfortunately, it is still unknown to 74% of Europeans and a lot remains to be done to ensure a high-quality 112 service all over the EU.
In its resolution, the Parliament called on the Commission and the Member States to improve the use of information and communication technologies by emergency services. To this end, MEPs proposed a set of initiatives to improve the regulation, foster sharing of best practices and effectively allocate EU funds. The Commission was also requested to propose performance indicators in view of measuring the quality of service. In addition, MEPs invited Members States to deploy an effective "reverse-112" service to inform citizens in case of upcoming emergencies and disasters.
Olivier Paul-Morandini, President and Founder of the European Emergency Number Association, said: "The message of the European Parliament is strong and clear: European citizens expect more from the 112 service."

MEP Bernadette Vergnaud, initiator of the report concluded: "This resolution is a major step towards ensuring a high-quality 112 service all over the EU; we now count on the Commission and the Member States to take the necessary measures." 

 

Posted: 11.30, 11/7/11, rachael.haydon@pavpub.com