Hochiki reports on launching its Training Academy later this year focusing on the training needs of individuals, so they can commit to a lifelong journey of upskilling their fire safety knowledge and businesses stay at the forefront of fire safety
Over many centuries fire safety legislation has been developed here in the UK to what we know it as today. Any engineer or life safety professional will know just how important it is to keep up to date with the latest fire safety legislation, qualifications, technology and product updates. However, with the world rapidly evolving and the working environment becoming ever more pressured it can be difficult to commit or even keep up to date.
This is why Hochiki is launching its all-new Training Academy later this year – this will focus on the training needs of individuals, helping to ensure they can commit to a lifelong journey of upskilling their fire safety knowledge and businesses stay at the forefront of fire safety. Individuals will sign up using their personal email addresses, therefore no matter which company they are employed by within the industry, they can keep their Hochiki product training up to date throughout their careers.
As a customer-led business, Hochiki invested time and resources throughout 2021 and the beginning of 2022 conducting and analysing research with customers to discover what was important to them when it comes to training. The research was aimed at new customers as well as those that have been with Hochiki for decades, and covered a range of different sized companies, recognising that one size does not fit all.
Amongst the many insights, it quickly became apparent that ongoing education is key to the industry, no matter the size of the business. Offering online courses where delegates could learn the basics through a flexible delivery mechanism was a key requirement. However, it was also important to customers that application-led educational content was still delivered face-to-face, either at the customer premises or at Hochiki’s dedicated training facility.
Most customers commented that the online and practical combination would allow for discussion with the trainer to cover off basics, but also present opportunities to discuss real-world applications and common issues within a class environment, along with other attendees. Many agreed that validating these discussions with a qualified trainer could potentially allow the attendee to offer a unique and personalised service to the end user, who may require a particular install, but ensure best practise was followed.
Speaking about the launch of the Academy, Nathan Hudson, Hochiki’s Sales and Marketing Director, said: “As a company we are committed to ensuring the world is a safer place to live and work in and certainly, for the team based here, this goes way beyond designing and selling our own industry leading life safety products.
“We know how important ongoing investment in training is for companies in order to be commercially successful and for individuals to be the best that they can be. That’s why we are really excited about launching The Hochiki Training Academy this year. It will allow companies and individuals to upskill for life.”
Armed with this rich customer insight, Hochiki has now begun an extensive refurbishment of the training suite at its HQ in Kent to meet the new training requirements. The company has also increased its tech support capacity by 25 per cent which will enable more field-based training, which the research revealed was particularly important to new customers.
As part of the ongoing investment Hochiki is committing to as part of the Academy launch, there will be the continuation of the current range of free of charge fire industry focused CPD qualifications. “Our courses are designed to further educate individuals to help them become more competent and confident within the fire profession. Obtaining a CPD certification shows a clear commitment to self-development and progression and allows our experts here to share best practice information with our customers. From installers, specifiers, consultants, architects and anyone else who is concerned with commercial fire detection or emergency lighting.”
Current Hochiki CPD courses cover emergency lighting standards and design considerations, false alarm reduction, best practice in selection, spacing and siting of detectors, hybrid wireless fire detection standards and technologies and understanding EN54-23 visual alarm devices. The feedback from the courses so far has been excellent with one customer commenting: “This course was excellent for both beginners and experts, I would highly recommend it.
“We have 100 years of fire industry experience, and our people here are passionate about education, so our aim is for the Hochiki Training Academy to become a constant resource for professionals to tap into, we truly believe this will be an investment in the next generation of engineers. We have ambitions to become a beacon in training, advice and education for life here in the UK.”
To find out about all the latest training available from Hochiki visit: hochikieurope.com/training